I received the replacement filters right on time - congratulations! Ultimately, I installed them and they're working as expected. Unfortunately I had a very difficult time getting on of the canisters off. I tried to use the plastic wrench that originally came with the System. Unfortunately, that canister was installed so tightly that the plastic wrench kept jumping off the ribs. I pushed it up as high as I could get it (to tighten it) but it still kept jumping the ribs. Fortunately I have a belt wrench. I put it on the canister and with tremendous effort, I finally got the canister loose. I have no idea why it was that tight. It's my understanding that they should be only slightly tighter than hand tight.
I'd like to make another suggestion... Since I'm on this subscription thing, I only see these canisters once a year. It would be really helpful if you guys would just drop a one sheet piece of paper in the box with simple instructions reminding us what we have to do to change filters. I looked on your website but couldn't find a filter replacement video there. I finally found some guy on youtube. It wasn't the correct model, but it was close enough.
Easy to change and looks work perfect. Two cylinders, each one looks for a specific purpose. I like it, thank you for your high quality
Vitev customer service really works hard to get the best solution for your particular needs. They are thoughtful, comprehensive and helpful. Really made for an excellent experience. The filter and the hydrogen water it produces is fantastic. My family and I are really enjoying it.
I purchased a mineral cartridge to add to my current undersink filter system and I couldn't be happier. The water tastes great and the pH tested 9+. Before the cartridge the pH was only 6.8.
I researched for numerous days different water filtration systems before I eventually came across Vitev and I'm so glad I put in the time! Our filters have been good value and provide tasty, clean and mineralised water without the unnecessary additions and costs of an electric ioniser. Definitely recommend!