Very easy process in ordering. Customer service was very helpful and timely in responding. Overall pleased with the unit, its ease of installation, and quality of water. The Vitev folks even helped me find a pressure release faucet that would work with their system and was brushed nickel rather than chrome. This is the second unit I have purchased from Vitev and I have not been disappointed.
We have already had our share of electric water ionizers. In fact we have owned two at a cost of nearly 3500.00 each. They were excellent machines however after learning we could achieve the same ph levels with a much less costly under counter unit and not have the excess water waiste we decided to sell our very expensive electric units on eBay and bought the Vitev. Other got a great deal on those machines however we could not be happier with this ionizer. The Vitev company very accommodating when we wanted to use our own oiled brass faucet, the installation was a cinch and now we don’t waist all that precious excess water .
I think it took less than 30 minutes to unbox and install it. I loved the idea of using the soap dispenser spot for mounting. Make sure you run it for the recommended time when you start. I didn't and it had a strong mineral taste. Also know that you will get a little sputter each time you use it. No big deal just be careful if you put a pretty full cup of something under it. All in all we like it.